Privacy Policy

This Privacy Policy governs the manner in which XG Group collects, uses, maintains and discloses information collected from users (each, a "User") of the xtremegraphics.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Xtreme Graphics Ltd, trading as XG Group.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out the contact form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

How we use collected information

XG may collect and use User's personal information for the following purposes:

  • To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site performance
  • We may use feedback you provide to improve our products and services.
  • We require an email address and contact address to send User information and updates pertaining to a quotation or order. It may also be used to respond to enquiries, questions, and/or other requests. We will also send periodic emails that include related product or service information (legitimate interest), price offers and seasonal office closures, which may impact on print production times. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal information. Please be assured we do not store payment details anywhere.

Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

How we use Cookies

We use a cookie to register the fact that you have visited the site before and have seen our cookie notification banner making you aware that we use cookies. We also use an encrypted cookie to store information about your visit that is essential for the running of the site. 

Google Analytics

We use Google Analytics to track visits to our website to help us learn more about our customers and to see where our site needs improvements. To find out more about the cookies used see google.com/analytics.

Session Cookies

We also use a number of Session Cookies to remember your details from page to page. Without these Session Cookies the My Account section of the website will not operate correctly. All Session Cookies will expire when you close the browser. 

Changes to this Privacy Policy

XG group has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Data Protection Regulation - GDPR

We are regulated by the EU General Data Protection Regulation 2018 (GDPR).

To ensure compliance with our obligations under these regulations, we keep personal data up to date, store and destroy personal data securely, do not collect or retain excessive amounts of data and protect personal data from loss, misuse, unauthorised access and disclosure.

Access to your own personal information

You may request details of personal information which we hold about you under the General Data Protection Regulations 2018. If you would like a copy of the information held on you please write to us at the address below. If you believe that any information we are holding on you is incorrect or incomplete, please write to us and we will promptly correct any information found to be incorrect.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

XG Group, Unit 3, Network 43, Buckingham Road, Brackley, Northants NN13 7EU or call 01280 707180.

 

Latest update 10.4.2018