Client Case Study – TFS Graphic Production

Exhibition stand design and build company

Background

The client was looking for a reliable new Tension Fabric exhibition graphics supplier to support their growing business, which offers around 60 bespoke, modular, and shell scheme exhibition stands per year.

Objective

The objective was to support the client by offering high-quality service, consistency of product, and, most importantly, fitment for the graphics, which would be produced for a range of modular systems, including BeMatrix, Tecna T3, and Wall Mount F sections.

Our approach

Our approach was to discuss the key failures of the previous supplier and focus on explaining how we can combat most, if not all those issues and put in place service level agreements that the client could use to help manage their clients expectations and lead times.
"XG delivered TFS graphics with zero failures in over 50 projects, ensuring perfect fitment and on-time delivery."

Solution

Our solution was to ensure our client knew how to supply artwork and orders consistently to minimise any delays in processing jobs. This included using very simple but effective methods of correctly sizing the numerous different TFS frame systems.

To ensure consistency, we use tried-and-tested quality fabrics and production methods. Dye sub-printing delivers the best result for the exhibition market. Options of materials and production methods were made and agreed upon, with a focus on three core products: blockout, Frontlit, and Backlit fabrics.

Our tailored service level proposal included simple square meter pricing comparable with the previous trade supplier, standard production lead times that were better than the previous supplier, and a commitment to work together on any requirements for special actions such as short lead times or price support for larger projects.

Thanks to our industry-leading preproduction artwork processing methods, we were able to offer an extra layer of front-loaded quality assurance that many of our competitors are not able to offer.

Result

As a result, our client has complete faith in using XG as their print partner for TFS graphics. In our last trading year, over more than 50 projects, we had a zero failure rate in relation to, amongst other things, Lead times or graphic fitment.

Get in touch

If you’re looking for a new graphics supplier or interested in more information, contact us. Call us on 01280 707 180 or use our online form.

Interested in our printed products?

We offer the widest range of custom printed products, ranging from branded deckchairs through to bespoke modular exhibition displays. Click through below to find out more.

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XG Group
Unit 3,
Buckingham Court,
Brackley,
Northants,
NN13 7EU
United Kingdom

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